Returns policy

How to return your product if you bought it from a store

Please contact the retailer you purchased it from. They will be able to process your return for you. In this instance we regret we cannot help because your contract of sale is directly with the retailer.

How to return your product if you bought it directly from OASE

We want you to be happy with your purchase. If you're not, just return the product to us and we'll exchange or refund it. Here’s how.

Please email us to let us know you’re sending something back. We’ll get back to you as quickly as we can. Our office is open Mon to Fri, 9am to 5pm, excluding national holidays. 
Email: enquiries@oase-livingwater.com  

Then repack your product in the original packaging materials used to ship it to you (you may have to supply additional packing materials if original packing was damaged in transit). Be sure to use a service that provides insurance and a tracking number to cover the package in case it is lost.

You can return your product within 30 days of purchase for exchange or store credit (with the exception of special sale items).

All products must be packed in the original, unmarked packaging including any accessories, manuals and proof of purchase documentation that shipped with the product. Unfortunately, returns without these items cannot be processed.

Important note

We recommend that you use a delivery company that offers parcel tracking and insure your package so that you are completely protected if the item is lost or damaged in transit. If you choose not to do this you will be responsible for any loss or damage to the product during shipping.

Return your package to:

Returns Department.

OASE UK Ltd.

The Old Cart Shed

Apsley Barns

Apsley 

Andover

Hampshire

SP11 6NA

Delivery charges

We'll refund any delivery charges you've paid, provided you return the full order (UK orders only).

What if I live outside the UK?

At this time we do not cover the cost of returning items from outside the UK.

To find out about any exclusions and to read the small print in full, see our Terms and Conditions.

Can I speak to someone about a return?

Call: 01256 896886  Email: enquiries@oase-livingwater.com

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